Terms Customer Service pledge We are committed to providing the best possible service to old and new customers alike. Quality We guarantee that our products are all of high quality. Refund Policy In the unlikely In event of an item arriving in anything less than perfect condition you should advise us immediately and return it for a free replacement or full refund. All items leave us in top condition, so please do not accept delivery of an item which is obviously damaged. You must contact Maureen's Florists before returning any item. Upon safe receipt of the item we will arrange a refund or replacement as you wish.